Privacy Policy

1. Introduction

At Bal Roofing Ltd, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website or engaging with our services, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information depending on your interaction with us:

2.1 Personal Information

When you contact us, request a quote, or engage in a service, we may collect the following personal information:

• Name
• Email address
• Phone number
• Address
• Payment details (when applicable)

2.2 Non-Personal Information

We also collect non-personally identifiable information, such as:

• Browser type
• IP address
• Device type
• Location data
• Pages visited on our website
• Time spent on our website

This data helps us improve our website and services and offer a better user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver the roofing services you request, including quotes, consultations, and repairs.
• Communication: To communicate with you regarding your service requests, updates, promotions, or any necessary follow-up.
• Improving Services: To analyze user data and improve the quality and performance of our services and website.
• Payment Processing: To handle transactions, process payments, and manage billing.
• Legal Compliance: To comply with any applicable legal requirements, such as tax laws or industry standards.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties for the purposes outlined below:

• Service Providers: We may share your information with trusted vendors and service providers who assist us in delivering our services, such as payment processors, IT support, and marketing agencies. These third parties are contractually obligated to protect your information and use it solely for the services we request.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Using secure encryption methods for online transactions and sensitive data.
• Implementing physical, administrative, and technical security controls.
• Limiting access to personal information to employees and third-party providers who need it to perform their duties.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience and analyze how our website is used. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our website. You can control and manage cookie settings through your browser settings.

7. Your Data Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal requirements and business obligations.
• Objection: You can object to the processing of your data for specific purposes, such as marketing or profiling.

To exercise these rights, please contact us using the details provided in the Contact Us section.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience or information. These websites have their own privacy policies, which we recommend you review. Bal Roofing Ltd is not responsible for the privacy practices of any third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the updated version will take effect as soon as it is posted. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact Bal Roofing Ltd at:

Email: balroofing13@gmail.com
Phone: 0794 095 6675 / 0782 862 8424
Address: 97 Derley Rd, Southall UB2 5EW

We are committed to ensuring your privacy is protected and will respond to any inquiries regarding your personal information.